Form Service Request

MULTISTACK SERVICE REQUEST FORM

To initiate a service request with Multistack Technical Services, please complete the following form entirely. One of our technicians will reach out to you within 2–4 business days. If you require more immediate assistance, your local Multistack Representative is ready to help. Simply select "No" in the form when prompted and follow the link to our Rep Locator Tool, where you can identify and contact the nearest representative directly.

Thank you for choosing MULTISTACK.

Section 1 - Representative Contact

1. Have you contacted your local Multistack Representative about this request?(Required)

Yes

No

I am a Rep

Section 7 – Your Local Multistack Representative Is Ready to Assist You

Need help right away? Use our Rep Locator to contact your regional representative: www.multistack.com/support/rep-locator

Section 2 – Training Information

2. Have you completed any Multistack training related to your system?(Required)

Yes

No

Section 8 – Explore Multistack's Service Training Opportunities

To review available training courses and schedules, please visit our Service Training Courses page. For personalized assistance or further information, contact:

Chrisy Maack

Phone: (608) 366-2400 ext. 2432

Email: cmaack@multistack.com

Section 3 – Job Details & Chiller Information

Please be advised that providing incomplete or inaccurate information may delay the resolution of your support request.

3. Job or Project Name (e.g., "190 East Ave" or "Jameson College")(Required)

4. Job or Project Number (e.g., "203-B007" or "18048")(Required)

5. Chiller Model (Select from dropdown. If not listed, choose "Other" and enter the model.)(Required)

Other model

6. Chiller or Module Serial Number (e.g., "BC07-213")(Required)

Section 4 – Point of Contact Details

The contact should be knowledgeable about the equipment and able to assist in troubleshooting.

7. Site Contact Name (First and Last Name, Organization — e.g., "John Smith, Mechanical Services")(Required)

8. Site Contact Email Address(Required)

Required for service ticket confirmation.

9. Site Contact Phone Number(Required)

10. Do you have TeamViewer (or Quick Assist), SMT, and VNC installed on a Windows 10 or newer computer?(Required)

Yes

No

Please be advised that the absence of the necessary software and hardware may limit the Multistack Technical Service's ability to provide effective assistance. If you are uncertain about the required specifications, we recommend contacting your Multistack representative for clarification.

Section 5 – Service Request Details

Provide a detailed description to help us respond accurately. Include:

Issue Description: What is the problem or request?
Context: When did it happen and under what conditions?
Impact: How is it affecting your system or operations?
Troubleshooting Steps: What have you tried so far?

11. Service Request Description (Limit to 5 000 characters)(Required)

Section 6 – Request Validation

12. Are you human?

Leave this blank if you're not a robot.