Service Parts and Warranty Administrator
Description :
The HVAC industry is an exciting industry that impacts energy usage on a global scale. Multistack is an HVAC manufacturer that works to increase efficiency in systems as we introduce new products and new applications in buildings. We are seeking a Service Parts and Warranty Administrator to join our team!
We offer competitive wages and a great benefits package, which includes health, dental, vision, and life insurance, short-term and long-term disability, 401k match, paid holidays, and paid vacation.
An exceptional candidate would have knowledge of HVAC products and previous HVAC parts experience. A college degree is preferred. Submit your resume by filling out the form below (no phone calls please).
Responsibilities:
- Learn about our products and components
- Maintain phone and e-mail support for customers
- Take service parts orders and provide quotes to customers
- Communicate with customers regarding warranty requests from the field for both parts and labor
- Processing of labor warranty authorizations and providing them to customers
- Coordinating with internal Service Parts Department regarding warranty part requests
- Manage backorders
- Process purchase orders for customers
- Review of field service reports to determine eligibility for warranty claims
- Coordinate shipments and returns of service parts
- Resolve customer inquiries
Qualifications:
- Previous experience in sales, customer service, or other related fields
- Microsoft Office skills (Excel, Word, Outlook) and Adobe experience
- Ability to build rapport with customers
- Ability to handle multiple projects simultaneously
- Strong customer service abilities
- Self-motivated and detail-oriented
- Strong desire to learn
